The unified inbox

Replies from your prospects arrive in a single list, whichever mailbox sent the email. Prerequisite: a connected mailbox.

Read and handle replies

1. Open Inbox: conversations from all your mailboxes are gathered there.
2. Filter (unread, interested, positive, negative, needs review, meetings, unsubscribed, closed) or search for a lead, company or message.
3. Open a conversation: the thread, the lead, its campaign and the mailbox involved are shown.
4. Reply from the composer. To fetch new replies without waiting, use "Sync now".

AI assistance

• Each reply gets a category (interested, question, pricing, not now, out of office, unsubscribe…), a summary and a recommended action. You can change the category or run the analysis again.
• The assistant can suggest a reply, summarize, shorten, or help answer an objection. The draft is placed in the composer: nothing is ever sent automatically.
• If AI is unavailable (no provider configured or not enough credits), review replies by hand.

From a conversation you can also create a CRM opportunity, schedule a follow-up reminder or close the lead. Contacts who unsubscribed or are on the suppression list cannot be replied to.